What is DigitalGenius

DigitalGenius is an AI-powered customer service platform designed for eCommerce and retail businesses. It automates responses to common customer queries, proactively identifies and resolves issues, and provides out-of-the-box integrations with eCommerce and carrier platforms.

The platform is customizable, offers analytics and reporting, and supports multiple languages and channels.

DigitalGenius works with eCommerce and retail businesses globally to improve customer experience and retention.


Antler went from 0-33% automatic ticket resolution in just 10 weeks over peak period, and now automatically processes 50% of all warranty claims through DigitalGenius.

“It’s incredible to witness customer satisfaction when, even on a Sunday, DigitalGenius promptly responds within minutes. We’ve received CSAT reviews expressing surprise and appreciation, with amazing comments.”

DigitalGenius Features

  • Built specifically for ecommerce and retail
  • 60+ pre-built use cases for ecommerce
  • Out-of-the-box ecommerce and carrier integrations
  • Fully customisable to your brand
  • Analytics and reporting available in a built-in dashboard
  • Multi-lingual and cross-channel
  • AI image recognition and text recognition
  • Generative AI
  • Fully managed implementation and support with product expert

DigitalGenius Pricing

They offer a free trial with full access to the platform.

Use AI Automation to provide a better customer experience this peak period